How the virus has changed flexible work forever

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How the virus has changed flexible work forever

When it comes to flexible working environments, there are benefits for employers and employees, social enterprise entrepreneur Karen Mattison tells Candice Krieger

What a difference a decade makes. When social enterprise entrepreneur Karen Mattison MBE started campaigning for flexible working 15 years ago, it was seen as a risky idea and one that would never catch on. Part-time work came with a stigma. Senior part-timers in particular were sitting in the shadows.

 Fast forward to now and the picture couldn’t be more different. Covid-19 has thrust us all into flexible working – at every rung of  the ladder – permanently transforming the way we work. Some 13 million people are intending to ask for flexible working once the pandemic has passed. 

 “Although there have been huge changes in the way we work over the past decade, none of us could have predicted how centre stage flexible working would become for everyone as it is now,” says Mattison, who had been a key player in the pre-coronavirus evolution of the workplace, from a traditional nine-to-five environment into its more flexible form.

“When we look back, I think this period will be seen as the tipping point. In many ways, flexible working is the art of the possible, and now we are doing things that we never imagined were possible. Work has changed forever as a result.”

Oxford University graduate and mother-of-three Mattison co-founded flexible working consultancy, Timewise, in 2012, and its predecessor Women Like Us, to champion the concept of flexible working after she struggled to find a senior role with flexibility. 

 “There are three different types of flexible working – where we work, when we work and how much we work,” explains Mattison, who has held senior positions in marketing, communications and business development. 

Karen Mattison MBE

“Since corona took hold, even those who thought they could never work anywhere but their office, have been thrown into the deep end of flexible working, and while for many, it may not have been a choice, it’s working incredibly well. It is hard to imagine Covid-19 without the technology to support remote working. Clearly not everyone can flex on where they work – frontline workers, hospitality and many retailers – but lots can, and it is an experiment on an unprecedented scale.”

 Through its consultancy arm, Timewise advises the nation’s leading companies to help them create and implement successful flexible working strategies. They include Google, the NHS, John Lewis and Tesco. “And more have been coming to us now that they need to make their unforeseen flexible working arrangements work.” 

Timewise is offering a Covid-19 support programme of free webinars and toolkits to help businesses develop future-fit flexible workplaces.

 “While many business leaders and managers had already accepted that people could work from different locations, many more had not accepted that senior jobs could be done less than part-time,” says Mattison. Pre-corona virus, one million UK managers/business leaders were working part-time, and necessity has now meant that people at all levels of businesses may have reduced hours, be it for budget constraints or other personal commitments. “They have adapted and continue to deliver for their organisations.” 

However, the appetite for flexible working is not a new phenomenon. For years, the UK workforce has wanted more ‘flex’. The Timewise Flexible Job Index for 2019, a study of five million UK job ads, which reveals what proportion of UK vacancies offer flexible work, and at what levels of pay, showed that 87 percent of UK employees want some form of flexibility, yet flexible jobs made up just 15 percent of vacancies in the UK last year. While this was up from 9.5 per cent in 2016, it was still far short of the demand. Individual and workplace barriers had stood in the way of more people embracing flexible working. Until now.

 Mattison has long been committed to proving that flexible work also means committed, ambitious and business-critical, and has spent years campaigning for senior-level flexibility via the Timewise Power 50 – an annual list that honours men and women who have made a success of flexible working. 

 Among this year’s winners was Marc Nohr, chairman of Fold7, group chief executive of Miroma Agencies and chairman of the London charity/arts venue, JW3. Nohr is the first male chief executive of a large business to announce (pre-Covid) that he works a four-day week. 

 “All the data shows us that people have wanted flexibility more and more – men as much as women if you include remote working as well as part-time and flexible hours. Flexibility had become a deal-breaker for so many of us in the workplace. The appetite has been there, but the success stories will help all rungs of the ladder.” 

 The benefits of flexible working are well-documented: better staff retention and recruitment – people want to work for flexible employers – improved gender pay gap and reduced overheads through remote working. 

 Working flexibly has enabled Mattison to set up a second social enterprise, Cook for Good, which she launched last year with fellow Jewish entrepreneur Robinne Collie. They work with corporate and community partners to bring people together through cooking for those in need. 

“We take corporate teams into shelters and other community sites to cook together. There is so much incredible cooking going on in our communities and we have been supporting where we can. We are also offering Zoom classes both for charities for their socially isolated clients, and for businesses (Cook & Connect) as a way of helping their teams stay engaged with a fun activity while they are at home – cooking dinner with your colleagues!”

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